Our Guarantee

GREAT hairdressing 100% satisfaction Guaranteed

The Great hairdressing Group wants every guest to leave the salon delighted and 100% happy with their hair.

If however you have an issue or complaint we will consult with you in order to find the appropriate resolution. We promise to offer free hairdressing to you until your issue is resolved.

You will be referred to the salon manager immediately; it is our policy that our managers deal with complaints.

If you return within 7 days of the original date we will gladly offer a complete haircut or colour free of charge.

It is completely normal and acceptable for a guest’s cut or colour to be carried out every four weeks. Therefore, once three weeks has passed you will be charged as per normal. Please remember we welcome complaints.  It is important for you to inform us if you are not 100% happy with your hair at any stage.

“100% Satisfaction Guaranteed”