OUR Guarantee

The Great Hairdressing Group aims that every guest leaves the salon delighted and 100% happy with their hair.

If however you have an issue or complaint we will consult with you in order to find the appropriate resolution. We promise to offer free hairdressing to you until your issue
is resolved.

Your complaint will be referred to the salon manager immediately; it is our policy that our managers deal with complaints.

If you return within 2 weeks of the original date we will gladly offer a complete haircut or colour free of charge. If you return in the third week, as a gesture of good will we will offer a haircut or colour at 50% off the original price.

It is completely normal and acceptable for a guest’s cut or colour to be carried out every four weeks therefore once three weeks is passed you will be charged as per normal. Please remember we welcome complaints, it is important for you to inform us if you are not 100% happy with your hair at any stage.
 

“100% Satisfaction Guaranteed”